Japanese Classical Designer Brand Acetate Glasses Frames Oval Geometry Men Eyeglasses Women Handmade Eyewear
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Screaming Into a Void: My Customer Service Nightmare with GlassesUSA 😡
I'm writing this to warn anyone considering buying from GlassesUSA. My terrible online shopping experience has taught me a hard lesson. I had a serious issue with my order, and trying to get it resolved felt like screaming into a void. My final conclusion is this: Shop elsewhere. Terrible company to purchase from if you have any issues with your glasses. They will gladly take your money but when it time for them to fix the issue it seems impossible. The business is pretty much fully automated. When you finally get In touch with someone… They are extremely rude and will end the call when they think it needs to be ended. This feeling of being scammed and having no way to get help is what compelled me to leave a bad review and try one last time to contact them.
Customer: I need to file a complaint. The last representative I spoke to was incredibly rude and hung up on me before my issue was resolved. This is completely unacceptable.
CS Rep: I am very sorry to hear about your previous interaction. That is certainly not the experience we want for our customers. Could you please provide your order number so I can understand the problem and assist you properly?
Customer: It’s #12345678. Honestly, I don't expect much. It feels like there’s no way to get real help here. Your company just takes money and then makes it impossible to fix mistakes.
CS Rep: I understand your frustration completely, and I sincerely apologize for the difficulty you've faced. I see the notes on your order regarding the lens issue. I am processing a complimentary remake for you right now and have emailed you a prepaid return label.
Customer: A remake? So I don't have to argue about it anymore? Are you sure it will be done correctly this time?
CS Rep: Yes, I have personally submitted the request to our lab with a high-priority flag and an alert for a quality check. I will also monitor it and ensure it ships out correctly. You have my assurance.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
…But Then I Found Mozaer & My Faith in Online Shopping Was Restored! ✨
I've received so many questions about where I got my new glasses, and I'm excited to share the details with you. The comfort and style I've been enjoying come from the exceptional craftsmanship of these frames. They are a beautiful example of Handmade Japanese Acetate Glasses, where traditional techniques meet timeless design. If you appreciate artistry and are looking for a pair of glasses that feel as good as they look, you absolutely have to see the collection. I was honestly so done with buying glasses online. 😤 My last experience with another company was a complete nightmare. Trying to get a simple issue with my order resolved felt like screaming into a void. It seemed their entire business was automated, and when I finally reached a person, they were incredibly rude and just hung up on me. I felt scammed and helpless. ðŸ˜
I swore I'd never do it again, but a friend, after hearing my horror story, convinced me to give Mozaer.com a try. I was skeptical, to say the least 🤔, but I decided to give it one last shot. I’m so glad I did. My experience perfectly mirrors this review I saw:
"Very helpful-I had to get 3 pairs before I finally got the ones I wanted and there was NO problem at all with returning and re ordering. Would recommend to friends."
What a night-and-day difference! The website was so easy to navigate, and the quality of the frames I received is just fantastic. They have an amazing selection, from stylish sunglasses to practical reading eye glasses for women. The whole process was smooth, the prices are fair, and it feels like they genuinely care about their customers. Mozaer has completely restored my faith in buying glasses online. What a relief! 😃✨
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