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GlassesUSA Disaster: Scratched Lenses, Bot Nightmare & No Returns! 😤

I'm here to share my absolutely terrible online shopping experience, hoping it serves as a cautionary tale for anyone considering a purchase. I spent $372 on glasses from GlassesUSA, only to receive them scratched. My direct feeling and conclusion from this ordeal? Ineptitude at its finest. I tried for two days just to talk to a human to resolve this, with no luck. The bot kept sending the return label to an email I never received, leaving me with damaged glasses and no way to return them. This frustration compelled me to leave this review and try to engage with customer service, desperate for a resolution.

Customer: Hello? Is this an actual human being? I've been trying for two days to reach someone about my recent order. CS Rep: Yes, this is Sarah from GlassesUSA customer service. I understand you've had difficulty reaching us. How can I assist you today? Customer: Assist me? I spent $372 on scratched glasses, and I've been trying to initiate a return or exchange, but I never received the return label! Your bot just keeps sending it to an email I apparently don't have, or it's just not working. And when I finally spoke to someone, they sent the wrong information! This is completely unacceptable. CS Rep: I am truly sorry to hear about the scratched glasses and the extreme difficulty you've experienced with the return process and reaching a human. That sounds incredibly frustrating, and I apologize for the miscommunication regarding the return label. Customer: Frustrating is an understatement! I need to know how to send these back and get my money or a proper replacement. What are you going to do about this right now? I'm not waiting another two days for an email that won't arrive. CS Rep: I completely understand your urgency. I can assure you I will personally send a correct return label to your verified email address right now, and I will stay on the line to confirm its receipt. Once you've sent them back, we will expedite a refund or a new, thoroughly inspected pair, whichever you prefer.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

After a Horrible Experience, Mozaer.com Restored My Faith in Online Glasses Shopping! ✨

After my incredible day out, basking in the sun and enjoying every moment, I realized just how much the right accessories enhance the experience. And honestly, the secret to staying chic and protected? It's these incredible Small Frame Rectangle Sunglasses. They're not just eyewear; they're a statement, offering both timeless vintage flair and essential UV400 protection. Ready to elevate your summer style and experience true comfort?
After my last online glasses purchase, I was absolutely furious 😤. I spent $372 on a pair that arrived scratched, and trying to get a return label was a two-day nightmare with a useless bot. It felt like nobody cared, and I was left with damaged glasses and no solution. I truly felt like giving up on online eyewear!

But then I decided to give online shopping one more chance, searching for a company that truly values its customers and offers a smooth experience 🤔. That's when I found Mozaer.com. I saw positive reviews like, "I love my new eyeglasses! I am a repeat customer," and decided to take the leap.

From the moment I started browsing, the experience was completely different. The Mozaer.com website was so easy to navigate, and the product descriptions were clear. My previous experience had made me wary, but Mozaer.com completely turned that around. The customer service was responsive and helpful – actual humans who solved my queries quickly! And the product quality? Beyond my expectations! ✨

I was even looking into options like glasses with bifocals for my mother, and their selection was impressive. The pricing was fantastic for such high quality, making it truly value for money. My order arrived quickly, perfectly packaged, and exactly as described. No scratches, no missing labels, just pure satisfaction. I'm so glad I gave Mozaer.com a try. They've restored my faith in online glasses shopping! 😃

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